Customer Service Week was officially launched at Optiven Limited by the customer service manager, Lilian Waka to kick start a week to reflect, celebrate, and provide better customer engagement and service delivery to our clients. The week-long event is a series of activities highlighting our commitment to delivering outstanding experience in line with the Customer Service Week theme 2024, “Above and Beyond.”

Throughout the week, Optiven internal clients will be treated to a series of activities with amazing rewards and prizes to be won. One of the highlights will be the “Customer Service Theme” award, which will be presented to staff who are best dressed according to the day’s theme. In addition to internal celebrations, we have sent personalized messages to our clients, launched an exclusive campaign for October, and conducted surveys to identify areas of improvement.

“Customer service is at the heart of everything we do at Optiven,” said Lilian Waka, Customer Service Manager at Optiven Limited. “We believe that by investing in our customer service delivery and providing our clients with the resources they need to succeed, we can create an exceptional customer experience.”

As the week continues to unfold, we remain committed to our customer obsession value and continue to invest in our customer service team to deliver world-class service. Join us this week at all our offices as we recognize the importance of customer service and the people who make it happen.

Invest with Optiven

Call us: 0790 300300 / 0723 400500
Email: info@optiven.co.ke

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