Job Title: Senior Risk & Compliance Officer
Reports To: Head Of Finance
Department: Compliance
Division: Finance, Legal, & ICT
Vacancies: One

Job Purpose Statement

Responsible for coordinating with company management to identify business policies, procedures and potential risks, implementing policies and procedures to uphold laws and regulations and monitoring the company’s adherence to those policies and procedures.  These include: –

  • Define, implement and manage the operational business process management framework across various functions. Monitor business operations to ensure that the organization adheres to regulatory requirements and internal policies including compliance with policies, processes, procedures and controls.
  • Manage and review procedures and processes in line with customer expectations, Optiven standards and benchmarks aimed at enhancing customer experience and enhancing operational efficiency and effectiveness.
  • Implement and manage the operational risk management framework. To assess and manage Optiven’s Enterprise risk, determining potential compliance issues and developing strategies to mitigate them.
  • Manage projects that involve the review, management and automation of business processes.

Key Responsibilities

  • Business process Definition: Develop, implement and maintain customer centric business processes and ensure that they are operationalized in all relevant departments and systems.
  • Defining a Business Process Review Framework – develop a business process review framework to guide the development of processes to ensure clarity on the “what” and the “how” of improving the existing business processes.
  • Business Process Re-engineering: Continuously review business processes in line with changing customer expectations and systems
  • Compliance: Conduct audits and risk assessments to identify and alleviate compliance-associated risks. Take action in dealing with noncompliance situations, creating realistic plans to overcome them
  • Service Level Management (SLA): Drive the definition, measurement and implementation of SLAs, their review and adherence.
  • Risk Management: Monitor the level of performance against operational risk management Key Risk Indicators (KRIs) as measured by standards set by group risk
  • Project management: manage projects that involve the review, management and automation of business processes.
  • People Management – Communicate with employees and make sure everyone is aware of what they need to do to comply. Manage the staff within the department as per HR standards and guidance.
  • Reporting: Consistently report to management the organization’s compliance with laws, regulations and internal policies & procedures.

Key Accountabilities

  • Ownership of business processes
  • Ownership of the Organizational Risk Register including Business Continuity management
  • Continuous review of processes in line with customer expectations
  • Measurement of SLA adherence and review

Main Activities

Business Process Documentation

  • Identification of the Business processes and procedures to be documented
  • In conjunction with the Business owners, definition of draft processes and procedures
  • Alignment of processes and procedures to ensure good flow
  • Sign off of the processes and procedures
  • Training: Design ongoing training programs for employees of the business.

Business Process Review framework

  • Definition of the business process review framework
  • Continuous review of business processes
  • Training
  • Liaise with departmental heads to ensure that all business operations are in line with business policies.

Business Process Re-engineering

  • Identification of processes that require, documentation, review and re-engineering
  • Managing the process of redefinition using the review framework
  • Implement Changes
  • Monitor and Evaluate

Service Level management

  • Define and agree on Service levels for all stages of the processes
  • Review and report on SLA adherence
  • Recommend improvements in the Service Level Areas (SLAs) and their measurements
  • Embed the agreed Service Level Areas (SLA’s) in organization systems.

Risk Management

  • Define the Organization’s Risk Management plan, register & Business Continuity plan
  • Proactively Manage the Organizations Risk management framework
  • Define the Risk Management Key Risk Areas (KRIs)
  • Drive Adherence to the same across the organization
  • Design control systems to address cases of violation of internal business policies.

Project Management of Business Processes

  • Project Definition, planning, execution, closure, monitoring and control.

People Management

  • Provide leadership to create a good team environment that motivates and drives maximum productivity
  • Monitor performance of the team regularly to ensure delivery of set out targets and objectives.
  • Disciplinary and Grievance Management for the team
  • Team leaves management ensuring adequate back up

Key Result Areas

People

  • Competence development
  • Performance management

Processes

  • Standards for development of Processes and procedures
  • Business Processes and procedures defined, re-engineered and monitored
  • Service Level Areas (SLA’s) defined and monitored
  • Risk Management Key Result Areas (KRIs)
  • In liaison with the customer experience department monitor customer satisfaction

Systems

  • System functionality utilization.
  • Implementation of change management initiatives

Revenue

  • Expense control goals
  • Cost savings from Efficiencies created

Competency Requirements

  • Excellent written and verbal communication skills (articulate) coupled with good listening, and critical reasoning skills.
  • Analytical with strong attention to detail
  • Strong planning and organizing skills to effectively manage assigned projects as well as team.
  • Excellent knowledge of operational and financial systems.
  • Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
  • Proactive, confident, energetic and able to work under pressure with a positive attitude and use good organization skills.
  • Quality orientation to effectively define and review activities/tasks in a manner that consistently produces processes and procedures that support high quality of service.
  • Commercial Awareness to Understand and apply commercial and financial principles to business thinking.
  • Project management skills.
  • Good decision-making skills

Qualification And Experience Requirements

  • Bachelor’s degree in business management, legal studies, business administration, project management or a similar field of study.
  • A professional qualification in finance, operations, real estate or any other field is an added advantage.
  • Min 3 years of experience in in operations, compliance or finance preferable in FMCG, Manufacturing or financial services industries.
  • Proficiency in word processing, spreadsheet and presentation software
  • Knowledge / Certification in ISO 9000:2008 will be an added advantage
  • Practical experience in the use of CRM and BPR management systems will be an added advantage
  • Project Management certification is an added advantage.

How To Apply

If you believe you have high performance culture, positive mental attitude and are self-driven, then apply through recruitment@optiven.co.ke having SENIOR RISK & COMPLIANCE OFFICER as the subject matter of the email.

NB:

  • Last day of receiving applications is 15th August 2024.
  • We do not charge for job applications and interviews.
  • Shortlisting will be done on rolling basis.
  • Gross salary remains as per the given budget.
  • Due to the huge number of applications we get, only shortlisted candidates will be contacted.
  • Canvassing will lead to automatic disqualification.
  • Applicants give the company express consent to conduct background checks for employment suitability.
  • Optiven Group is an equal opportunity employer.
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