Vacancies: Three (3)
Reports To: Operations Manager
Department: Title Management Centre
Location: ABSA Towers (HQ)
Salary Range: Ksh30,000 – Ksh40,000

 Job Purpose Statement:

The successful candidates will play a key role in ensuring accurate and timely processing of customer titles while delivering exceptional customer service.

Key Responsibilities:

  1. Facilitate the accurate and timely processing of customer titles.
  2. Address and resolve customer queries and complaints professionally, ensuring proper documentation.
  3. Communicate and coordinate with customers to verify information, provide updates, and meet deadlines.
  4. Manage multiple demands effectively and prioritize tasks efficiently.
  5. Update the client database to meet regulatory obligations and maintain accuracy.
  6. Foster strong internal working relationships and contribute to a collaborative team environment.
  7. Identify procedural challenges and recommend effective solutions for improvement.
  8. Perform any other duties as assigned.

Qualifications & Requirements:

  • A Bachelor’s degree in Business Administration or a related field.
  • A minimum of 3 years’ experience in Customer Service, Administration, Business Management, Economics, or Information Science.
  • Strong customer service and interpersonal skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently while delivering high-quality results.
  • Proficiency in computer applications.
  • A team player with strong organizational skills.
  • High level of integrity and confidentiality.

Application Details

  • How to Apply: Submit your application via recruitment@optiven.ke.
  • Deadline: Applications close on 14thMarch 2025.
  • Shortlisting Process: Applications will be reviewed on a rolling basis.
  • Recruitment Fee: Optiven Group does not charge any feefor job applications, interviews, or placements.
  • Communication: Only shortlisted candidateswill be contacted due to high application volumes.
  • Disqualification: Any form of canvassing leads to automatic disqualification.
  • Consent: By applying, candidates agree to allow background checks as necessary.
  • Equal Opportunity: Optiven Group is an equal opportunity employer.
  • Male candidates are encouraged to apply.
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