ABOVE: #TeamOptivenGlobal celebrate launch of Customer Service Week 2023 with a kit of sports
The 2023 Customer Service Week was celebrated uniquely at all the Optiven branches. Each of the front offices that act as pavilions for receiving guests were branded in the company’s corporate colors of green and white. Optiven which has been in operation for 24 years, has branch offices located in Karen, Nairobi CBD, Kitengela, Nanyuki, Nakuru, Mtwapa and in the Diaspora.
It was all smiles as hundreds of customers who made their way to the different branches at Optiven arrived to be received with warm smiles and a branded chocolate as well as corporate band made especially for the customers. It was also a time to appreciate the internal customers which encompasses the over four hundred staff who serve in different capacities.
Led by the Head of Customer Service Christine Kasaya, the staff were surprised with the chocolate delights on the first day of the Customer Service Week across all the offices. The staff were further treated to pizza to celebrate their contribution to the company on the second day of the Customer Service Week in a unique approach to staff appreciation.
The celebrations continued with great service across the operations – be it within the offices or on the different sites. Customer Service Manager, Mercy Wechuli while speaking on the sidelines of the Customer Service Week 2023 observation noted that, “our customers both internal and external make the Optiven philosophy of providing state of the art products and services a reality. We are always happy to serve our customers with delight, honesty and professionalism”
Under the theme #OptivenTeamService the Customer Service Week observation and celebration was but a part of the Optiven spirit of celebrating customer delight. The company which adopts customer experience as a key value, continues to improve it’s service by ensuring they meet the customer demands, aspirations and desires in it’s operations and product servings.
At the launch of the Customer Service Week, Mr. George Wachiuri, the Optiven Group CEO, led the entire conglomerate in celebrating the key observation during which he thanked all customers for being central to what Optiven has become for the 24 years it has been in service.
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